Flight Status and Delay Alerts
TourPro checks the status of upcoming flights on your tour and tells the right people when something changes. You do not set anything up. If a flight has a flight number, a date, and passengers, TourPro watches it.
What You See on a Flight
A flight shows its live status next to its legs:
- Scheduled
- Delayed, with the number of minutes when it is known
- Departed
- Arrived
- Diverted
- Cancelled
When an itinerary has a delay or cancellation, the flight detail screen on mobile also shows a live update banner.
When TourPro Sends an Alert
| What happened | Alert |
|---|---|
| The flight is cancelled | One cancellation alert |
| The delay reaches 30 minutes | One delay alert |
| The delay reaches 2 hours | One more alert for the major delay |
Each kind of alert is sent once per flight. A delay that moves between 35 and 50 minutes does not send repeated messages.
Who Gets Alerted
- Everyone assigned as a passenger on the flight
- Everyone on the tour with the Tour Manager, Production Manager, or Artist Manager role
Alerts arrive as a push notification on the TourPro mobile app and as an entry in the in-app notification inbox. Recipients need the mobile app installed and signed in to get the push. See Push Notifications for how push delivery works.
Which Flights Are Watched
TourPro watches a flight when all of these are true:
- The flight has an airline and flight number.
- At least one passenger is assigned. See Flights.
- The flight date is between yesterday and 14 days from now.
Flights further out are picked up automatically as their date gets closer. TourPro checks more often as departure approaches: every 15 minutes in the last two hours before departure, and less often earlier on.
Status comes from FlightAware and can lag what the airline shows at the gate. Treat alerts as an early heads-up and confirm with the airline before changing plans. Alerts are push and in-app only. TourPro does not send flight alerts by email.
Tips
- Add passengers to every flight, including crew flying separately. A flight with no passengers is not watched.
- Check the flight number if a flight never shows a status. A wrong or missing flight number cannot be looked up.
- Importing an itinerary with Import Flights with AI fills in the flight number and date for you. Add passengers afterward.